Effective Date: August 4, 2026

Last Updated: August 4, 2026

At MavenTables, we take pride in the quality and craftsmanship of our flatware. We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward 30-Day Money-Back Guarantee.

1. 30-Day Return Window

You have 30 calendar days from the date you receive your item to request a return.

To be eligible for a full return:

  • The item must be unused, in the same condition that you received it, and in its original packaging.
  • The item must include all original proof of purchase or order number.

2. How to Initiate a Return

  1. Contact Customer Support: Email our team at support@maventables.com with your Order ID and the reason for the return.
  2. Receive Authorization: If your return is approved, our support team will provide you with the return shipping address and detailed instructions on how to package your return.
  3. Ship the Item: Package the product securely and send it back using a trackable shipping service. (Items sent back to us without prior return authorization will not be accepted).

3. Return Shipping Costs

  • Defective or Damaged Products: If you receive an item that is defective, damaged in transit, or incorrect, MavenTables will cover 100% of the return shipping costs or issue a free replacement immediately.
  • Customer Change of Mind: If you are returning an item due to personal preference, the buyer will be responsible for covering the return shipping fees.

4. Refunds & Processing Time

  • Inspection: Once your return is received and inspected, we will send you an email notifying you that we have received your returned item and whether your refund has been approved.
  • Payout: If approved, your refund will be processed automatically and applied to your original payment method within 3 to 5 business days.
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or credit card statement again. Processing times may vary depending on your financial institution. If you’ve done this and still have not received your refund, please contact us at support@maventables.com.

5. Exchanges

The fastest way to exchange an item is to return the item you have and make a separate purchase for the new item once your return is accepted.

6. Order Cancellations

You may request to cancel or modify your order within 2 hours of placing it by emailing support@maventables.com. Once an order has entered the dispatch and shipping process (1-2 business days), it can no longer be canceled and must be processed as a standard return upon arrival.